Valid from July 14, 2016

Art. 1 – Purpose
This document defines the general conditions applicable to the purchase of decals and other products sold on-line by “Studio Comunicazione Zanelli Snc” through the website

Art. 2 – Products
The products sold are marketing communication tools for commercial and productive purposes, or to decorate institutional or home environments.
The size, colours and fonts of the images presented on the website ( are just illustrative and may slightly differ from the final product delivered to the Buyer.

Art. 3 – Prices
All prices shown on the website are VAT exclusive.
The calculation of VAT, if applicable, will be reflected in the shopping cart at the end of the check-out procedures. The final price in the check-out will include VAT, when applicable, and the Shipping Charges, which vary depending on the order, will be automatically calculated and displayed before the payment. The invoice will be sent by e-mail and also together with the purchased goods. “Studio di Comunicazione Zanelli Snc” reserves the right to update the prices of its products at any time without giving any prior notice to its customers.

Art. 4 – Orders
The purchase of the goods with the clear indication of code, size and eventual custom text must be done exclusively through the website online. “Studio di Comunicazione Zanelli Snc” accepts the orders done by means of the shopping cart and purchase procedure of the website, or if previously authorized through email.

The buyer is responsible for the content of the customized text, and commits themselves that will not contain text that may be considered unlawful, harmful, threatening, abusive, tortious, harassing, defamatory, libellous, vulgar, obscene, sexually explicit, child-pornographic, lewd, profane, invasive of another’s privacy, hateful, racially, ethnically, or otherwise objectionable; or that infringes any intellectual property right or other proprietary right of any party.
Please make sure to review your chosen product (sticker, decal, reusable decal, banner or adhesive vinyl), artwork, size and customized text prior to ordering, as each order is made individually to your specifications and cannot be resold.

Art. 5 – Payment

We accept online payments through Credit card/Pay Pal and direct bank transfers before delivery.

1) Payment with credit card/Paypal
All credit card payments are done through Paypal, which is one of the most widely recognized and secure system available. This system is used at the moment of payment on completion of the order, and using the encrypted data lines that the secure PayPal servers provide, you’re insured an absolute privacy of the credit card information.

2) Direct bank transfers

This can be done through the bank coordinates provided on the invoice before the sending of the products, and then by sending the receipt of the payment made to so that we can proceed with the delivery of the products.

Art. 6 – Execution of order
The order will be completed and shipped to the buyer within three working days from receipt of order and payment.
The individuals, who require a tax invoice, must register on the order form as a company, providing their VAT number, telephone number, email and the legal address of the company and if different the delivery address for the goods. The buyer warrants that all the information provided within registration is true, accurate, current and complete in all respects.

Art. 7 – Conclusion of the Contract

Once “Studio di Comunicazione Zanelli Snc” receives the payment, we will send an e-mail confirming the order, confirming the receipt of the payment and notifying the start of the processing of the order. The delivery company will confirm the delivery date. The contract is considered concluded at the time of payment.

Art. 8 – Delivery

“Studio Comunicazione Zanelli Snc” delivers all over the world entrusting the goods on behalf of the Buyer to UPS.
For a correct and timely delivery of the goods the Buyer must ensure to fill in all the fields in the delivery information form within the registration phase.
We take no responsibility for the loss, damage or late delivery of the goods if the given address is incorrect and/or incomplete.
The goods travel at the risk of the Buyer, and any compensation for the damage to the goods due to transportation is responsibility of the carrier.
Delivery times are only indicative, and the goods might be delivered earlier or later due to delivery problems beyond our control.

Art. 9 – Cancellation and Return

The Buyer, according to D.LGS. 185/1999 has the legal right to cancel the contract of purchase and proceed to the return of the goods, previously notifying the Seller.
The buyer must return the goods within 15 days after receipt and at his own expense.
The goods must be returned unused and with their original packaging.
The buyer will receive a refund excluding delivery charges within 40 days of cancellation.
Custom orders are not eligible for return, unless the return is requested due to an error on our behalf.
If you are not satisfied with the goods, please contact us and we will examine every issue on a case-by-case basis.
“Studio di Comunicazione Zanelli Snc” reserves the right to withdraw from the sale, giving a written notice to the buyer and returning the amount paid by the buyer within 30 days. The right of withdrawal on behalf of the Seller will not give any right to the buyer to ask for any compensation.
We have the sole discretion to reject any order that may be considered unlawful, harmful, threatening, abusive, tortious, harassing, defamatory, libellous, vulgar, obscene, sexually explicit, child-pornographic, lewd, profane, invasive of another’s privacy, hateful, racially, ethnically, or otherwise objectionable; or that infringes any intellectual property right or other proprietary right of any party.

Art. 10 – Complaints
The buyer may file any complaints by regular mail or e-mail to

Art. 11 – Governing Law and Jurisdiction

For disputes that may arise in the interpretation and execution of this contract, the European Online dispute Resolution shall be of help.

Art. 12 – Referral
For any other issues not included in these terms and conditions, the parties hereby submit to the current Italian Laws.
Approval of vexatious clauses under Articles 1341 and 1342, the buyer declares to have read and approved specifically the articles related to 3.Price, 8.Delivery, 9.Cancellation and Return Policy and 11.Governing Law and Jurisdiction.
In order to have a written copy of the terms and conditions included in the present contract and the information related to the identification of the Seller, under Article 3 lf Legislative Decree Nº185/1999 the Buyer is responsible for printing or saving in an electronic storage device the present general conditions.

Art. 13 – Privacy

The “Studio Communicazione Zanelli snc” guarantees that every piece of information given by the customer is treated in conformity with the Italian law LGS. 196/03. By this law, it is also true that the use of the information provided by the customer at the time of order of a product, doesn’t require permission, given that they’re collected in order to fulfill the fiscal requirements by Italian and European law, and in any case only to fulfil the contract terms of the buyer, activated by the buyer himself.
The personal data collected is only collected to allow the registration of the client, and activate the contract terms needed for the delivery of the products and any communications necessary in that respect. This data is handled according to the law mentioned, and can only be shown if requested by the legal authorities or by other authorities authorized by law.
Rights of access to the personal data and other rights
1. The client has the right to have a confirmation if any personal data exists, even if not yet registered, and to receive this data in an intelligible form. 
2. The client has the right to know: a) where the data comes from; b) how the data is handled and for what; c) of the logic applied if the handling is done electronically; d) The identity of the owner, responsible staff and representatives indicated by the law article 5, comma 2; e) the people or the category of people to whom this data could be communicated to, or could know about it in terms of a representative assigned by the state.
3 . The client has the right to obtain: a) the update, correction or when interested, the merging of the data; b) The removal, the transformation in an anonymous way or block of data handled in violation of the law, including the data for which there is no obligation to keep a record, used for the original objectives of the contract terms; c) a declaration of the operations of letters a) and b) to which the data has been brought to the knowledge, even as to the content, and whom the data has been given to or spread to, with the exception that the exercise of this right shows itself to be impossible, or brings about an excessive expenditure of resources in relation to the right of the client. 
4. The client has the right to object, completely or in part: a) for a just cause, the handling of the data that concerns them, even if used for the reasons for which they’ve been collected; b) to the use of personal data with the objective of sending publicity, doing direct sales, or for market research or advertising campaigns.

Art. 14 – Guarantee
Legal warranty of conformity 
The products bought on are in conformity with art 128 in the Consumer Code, and when applicable, according to the Law 6 September 2005, n. 206.
“Studio Comunicazione Zanelli Snc” is responsible for any existing defect of compliance of the product at the time of delivery of the product. 
In case of a defect in compliance, the client has the right to have the product made compliant, without further cost, through repair or substitution, in accordance with comma, 3, 4 and 6.

This guarantee applies as long as the product is used correctly (according to the tutorials and videos available on the website and for it’s purpose or original intended use as accorded with the seller. – Studio Comunicazione Zanelli Snc
Corso Giuseppe Garibaldi, 72 – 00034 – Colleferro – RM – Italy – E-mail: uses Secure Socket Layer (SSL) for all transactions.

General Website Disclaimer
We have made an effort to ensure that the information on this website is accurate at all times, however, typographical errors, prices or details of products is subject to change and can be corrected without prior notice. We reserve the right to correct any inaccurate information and are not responsible for misunderstandings typographical errors may cause.